Work for a market leading company within its industry
Clean and modern office environment
This company has a warm family vibe
Our outstanding client in Waltham Abbey are looking for a dynamic Account Executive to work within their integrated support team. The ideal person will have relationship building skills and previous experience looking after key Accounts. You will have outstanding customer service skills with knowledge in Excel. Key Account ExecutiveWe are looking to recruit an Accounts Coordinator reporting to the Account Manager. The purpose of the role will be to support by connecting with key business executives and provide professional administrative support and identify improvements. The ideal candidate will have previous experience in Account Management/Client account as you will be looking after some major Accounts. Someone that is confident on the telephone with great customer service skills. Complaint handling skills would be advantageous. Salary: £27,000 plus up to 10% annual bonusHours: 9-5.30pm Monday - Friday ( ON SITE) Responsibilities
Receive and book in system return items from customers.
Work across several databases/systems (DPD/Orbit/Service base/Phone check) training provided
Monitor and pass stock to processing team.
Monitor and manage quarantined/processed stock (pass to processing team, control salvage stock transfer)
Perform month end invoicing process and liaise with Accounts department.
Answer customer support phone line and liaise with customers.
Liaise with client's customer care team to support them with information.
Managing database records, drafting status reports, updating process handbooks.
Maintaining equipment across department, including scanners, printers, telephone, and other required consumables.
Essential Skills and Attributes
Administrative skills:
Excellent due diligence
Quality focus
Excellent communication skills both written and oral.
Research skills.
Experience in analysing information.
Ability to prioritise and problem solve.
Presentation/document skills
Proficient level of Excel, Word, and Outlook skills due to stock involved
Previous experience in an administrative role for a minimum of 6 months
Previous experience in Customer Care role would be preferred but not essential.
Benefits to you
20 days holiday (increasing a day per annum on completion of 2 years employment to a maximum of 25 days). Annual leave years entitlement is from 1st January to 31st
Pension Scheme
Enrolment into the Death in Service Scheme
Paid breaks twice a day and provide provisions for breakfast and lunch.
Beverages and fruit at break times
5 days full sick pay
All-inclusive Company outings and Christmas events